Terms & Conditions | NovaFly Travels

01

General Booking Terms

The person who makes the booking must be aged 18 or over, accepts these conditions on behalf of the whole party, and is responsible for all payments due from the party.
For bookings serviced through UK Travel Cart Limited (“Travel Cart”), Travel Cart acts as NovaFly Travels ticketing and consolidation partner and may receive booking payments, issue tickets, process permitted amendments or cancellations, and submit or process refund requests with the relevant airline or supplier. NovaFly Travels remains the customer’s primary point of contact unless the customer is expressly advised otherwise.

02

A minimum deposit of £50 per person is required to secure a booking with NovaFly Travels. The deposit is non-refundable and non-transferable, except where a refund is required by law, and cannot be moved to another booking, traveller, or date.
A deposit secures a reservation only. It does not guarantee the quoted fare, taxes, availability, or supplier costs until the ticket has been issued.
Tickets will be released only after all required payments have been completed successfully and cleared.
Failure to pay the outstanding balance by the stated deadline will result in the loss of the deposit and may incur additional airline or supplier cancellation charges.
Where offered, the initial deposit may be paid by a major credit or debit card. Balance payments must be made by bank transfer or cash. Cheques are not accepted for immediate-purchase bookings.
For bookings serviced through Travel Cart, customers may be instructed to pay into a Travel Cart-designated account or payment method and must use the booking reference supplied.

Important

A non-refundable and non-transferable deposit of £50 per person is required to secure a booking.

03

All change requests must be submitted in writing and are subject to availability and the applicable airline, supplier, and Travel Cart rules. Additional charges may apply.
- Before ticket issuance: a £25 fee applies for a date change, plus any fare difference.
- After ticket issuance: a £50 fee applies, plus any applicable airline or supplier charges, provided the relevant airline permits the change.
Name changes requested before ticketing are treated as a cancellation, and the Cancellation Policy below will apply. After ticket issuance, name changes are not permitted unless the relevant airline expressly allows them.
Where Travel Cart services the booking, approved amendments may be carried out through Travel Cart. Customers should continue to contact NovaFly Travels unless expressly directed otherwise.

04

All cancellation requests must be submitted in writing.
Cancellations made before ticket issuance will result in forfeiture of the deposit, plus a £50 cancellation fee.
Cancellations made after the ticket has been issued will incur a £75 fee, plus any applicable airline charges. Refunds arising from a cancellation are processed based on the relevant airline's own policies.
For bookings serviced through Travel Cart, cancellation and refund requests may be submitted to and processed by Travel Cart with the relevant airline or supplier.

05

Most discounted airline tickets are non-refundable or only partially refundable, subject to the relevant airline or supplier policy and any applicable cancellation, administrative, and service charges.
Refunds will be issued only after NovaFly Travels or Travel Cart has received the funds from the relevant airline, supplier, or consolidator. No interest is paid on refunds.
For bookings paid through Travel Cart, refunds will normally follow the original payment route and may be returned to the original payment method or a designated bank account where required.
Tickets submitted for a refund more than one year after the date of issue may be treated as expired under the relevant supplier's rules and may have no refundable value.
Refunds will only be processed once you have submitted your valid bank details via our registered email address, info@novaflytravels.com. For security and record-keeping purposes, we do not accept bank details via messaging apps, social media, or over the phone.

Refund processing

Refund processing may take 8–12 weeks, or longer if additional investigation is required.

06

The initial deposit secures a reservation only and does not guarantee the final fare, taxes, availability, or supplier cost before ticket issuance.
Before ticket issuance, the total price may change because of taxes, airline or supplier charges, fuel surcharges, airport charges, or exchange-rate movements.
Once a ticket has been issued, later changes in fares or taxes will not affect its price, except for any subsequent charge imposed by a government or airport authority that is lawfully payable by the customer.

Important

The initial deposit secures the reservation but does not guarantee the final fare.

07

Passengers are solely responsible for ensuring they possess valid passports, visas, and any required health documentation for their journey.
NovaFly Travels and Travel Cart are not responsible for losses or disruption caused by incorrect or incomplete travel documentation, except where liability cannot legally be excluded.

08

All complaints must be submitted in writing to NovaFly Travels at info@novaflytravels.com.
Comments made verbally or by phone do not constitute a formal complaint.
NovaFly Travels remains the customer's primary contact and will liaise with Travel Cart where the complaint concerns ticketing, payments, amendments, cancellations, or refunds serviced through Travel Cart.