Privacy Policy

Information We Collect

We may collect the following personal information:
– Identification details (e.g., name, email address, phone number).
– Passport and travel information (e.g., date of birth, nationality, gender).
– Membership details related to third-party travel suppliers.
– Payment and billing details.

Data Collection Methods

We collect data when you:
– Register or book services through our website.
– Interact with our customer support via chat, email, or phone.
– Respond to surveys, sign up for newsletters, or participate in promotional offers.
– Browse our website or engage with our online platforms.

Additionally, we may collect data from trusted third-party services such as payment gateways or travel agencies to complete your requests efficiently.

Usage of Your Data

We use your data to:
– Process bookings, manage your accounts, and provide customer service.
– Enhance our services and offer tailored travel experiences.
– Verify your identity, process payments, and prevent fraud.
– Send updates about our services, special promotions, or offers that may interest you (with your consent).

Data Storage and Security

We store your data securely on our servers for a duration of up to 7 years. After this period, your data will be securely erased or anonymized. We implement stringent security measures to protect your information from unauthorized access.

Marketing

With your consent, we may send marketing materials about our services or those of our partners. You may opt out at any time by contacting us at info@novaflytravels.com. If you no longer wish to receive promotional communications, we respect your choice and will update your preferences accordingly.

Your Data Protection Rights

Novafly ensures that your rights regarding your personal data are upheld. You have the right to:
– Access: Request a copy of the data we hold about you.
– Correction: Request the correction of inaccurate or incomplete information.
– Erasure: Request the deletion of your data under specific circumstances.
– Restriction: Request limitation on how we process your data.
– Data Portability: Transfer your data to another organization under certain conditions.
– Object: Object to your data being used for direct marketing purposes.

If you wish to exercise any of these rights, contact us at info@novaflytravels.com. We will respond within one month.

Cookies

Cookies are used on our website to enhance user experience, including:
– Keeping you signed in.
– Remembering your preferences and settings.
– Analyzing how you interact with our site to optimize our services.

Types of Cookies Used

– Functional Cookies: Store your preferences, such as language selection and location.
– Advertising Cookies: Track browsing patterns to show personalized advertisements based on your interests.

Managing Cookies

You can set your browser to accept or decline cookies. However, note that disabling certain cookies may affect the functionality of our website.

Third-Party Website Links

Our privacy policy applies solely to Novafly. If our site links to third-party websites, we recommend reviewing their privacy policies separately.

Policy Updates

Novafly may periodically update this policy. We advise checking our website regularly for any changes.

Contact Us

If you have any questions or concerns about this policy or wish to exercise your rights, please contact us at info@novaflytravels.com.

Complaints

If you feel we have not addressed your concerns satisfactorily, you may contact your local data protection authority.